FAQ

Q: What payment methods do you accept?  
A: We accept major credit cards (Visa, Mastercard, American Express, etc.), PayPal, Apple Pay, and Google Pay.  

Q: Do you offer international shipping?  
A: Yes — We ship internationally. Shipping fees depend on the total value of your order.  

Q: How long does it take to process and deliver my order?  
A: We process and ship orders within 3 days after purchase. The average delivery time is 7–10 days (depending on destination country/region).  

Q: Can I track my order?  
A: Yes. You can check shipment tracking information via the built‑in customer service tool on our website.  

Q: How can I contact you if I have questions or need support?  
A: You can reach us by email at eastcraft_brand@outlook.com.  

Q: Do you accept custom or personalized orders?  
A: Yes — if you have custom or personalized design requests, please contact us at the email above. We’ll discuss feasibility, materials, pricing, and lead time.  

Q: What if the item arrives damaged or incorrect?  
A: Please contact us as soon as possible after receiving your package, providing your order number and photos of the item. We will arrange replacement or refund (return/exchange policy handled on a case‑by‑case basis).